Who we Are
The brand Fimous was established in late 2019 as an affordable retail garden furniture of the company, eBay , Amazon and Onbuy ,manomano,were the first retail platforms to distribute the Fimous name. After some re-branding exercises, we are now proud to have our live Fimous retail website that you see before you today. We pride ourselves on our reasonable prices, great customer service team and safe and speedy delivery services. With your help and feedback, we will continue to grow and continue to offer you wonderful, affordable products.
Delivery
Handling & Delivery Times
Fimous has partnered up with Palletforce , Parcelforce , Hermes , TPN , DPD and Yodel to ensure the best and fastest delivery possible. Averagely it takes Fimous within 24h to dispatch your order from our warehouse in uk and china
Parcels
Our parcel services will be a standard delivery without book-in confirmation to the customer. Our parcel delivery service is 2 to 3 working days on average, depending on the parcel size and location. Depending on the parcel courier, some parcels may or may not require a signature upon receiving the goods, however they can be signed by a neighbour if you are not home.
Pallets
Our larger products may qualify for a pallet service delivery. Our standard pallet delivery service is a 3 to 5 working day . Due to the pallet courier drivers contract, the driver may not be able to help to unwrap the product or take it off the pallet. The pallet will be left with the customer to dispose of. All of our pallet deliveries will require a valid customer phone number before delivery can be arranged. Our Pallet service provider will always ring the customer to agree a date before delivery. Express or dedicated day deliveries (which will have to be communicated to us on or prior to the order) will not be valid for a book-in delivery (customer will not be phoned before delivery). Next day pallet deliveries will be more expensive and will require additional payment.
Tracking Numbers
All of our couriers generate working tracking numbers. We can supply the tracking number upon request once we have dispatched your order. By default we do not send out tracking numbers automatically. To receive a tracking number, please email sales@fimous.com or call us on 0044-1789 721175 with your order number ready.
Additional Charges
All of our items include Free Shipping, however, this is representative for UK mainland only (Scotland, Ireland and the Channel Islands will incur additional charges) payment of which will be required prior to shipment. Simply send us an email to sales@fimous.com or call us on 0044-1789 721175 and we will give you a quote in reference to your post code. Our Free Shipping is representative of a typical Monday to Friday delivery schedule. Saturday, Sunday, Bank Holidays and Public Holidays are not covered by the Free Delivery charge. You will need to pay additional charges to receive the item outside of the typical working week. Simply send us an email to sales@fimous.com or call us on 0044-1789 721175 and we will give you a quote
Returns & Damages
Fimous are happy to accept all returns up to 30 days from the day that you received your purchased consignments, whatever the reason it is . In circumstances such as a change of heart etc, unfortunately you will have to pay for the return of the goods back to our warehouse. For all other cases such as: Misleading image or description, damaged goods etc then Fimous will pay for the return costs.
For damaged items - Either received damaged or damaged during use, as long as it is within the warranty period and follows the guidelines of the warranty’s cover, we will happily replace the item free of charge or offer you a full refund. In order for this action to take effect, we will require photos of the damage and a brief description of why/how the item is damaged sent to us via email at sales@fimous.com. or customer-service@fimous.com
Design & Manufacture
Product design and development is a very important part of our operation, product innovation and continuous design improvement is at the heart of our team’s goals. We are always offering our customers something new with brand new styles, colours and ranges being created every year. We listen to our customers and aim to create what is best for them and their needs whilst also balancing anticipated popular colour schemes and styles. If you have any feedback on an item, we would love to hear your thoughts on our social media channels
Warranty
All of our products come with a free warranty, ranging from 12 months to 3 years depending on the product. There is no need to fill out any forms or anything like that, we will have your order on record and will check your warranty eligibility through those means and match you up to the products warranty length and warranty guidelines and act accordingly.
All claims against the warranty will need to be emailed to sales@fimous.com. or customer-service@fimous.com complete with photographs of the damages etc with a brief explanation of what has happened to your item, we will then be in touch with you via email or telephone and walk you through the next step of either replacing your item or fully refunding you.
Customer Care
Fimous have a full-time real-person customer care team online. If you have any questions about an item or any issues at all, we are here to help! Feel free to send us an email at sales@fimous.com. or customer-service@fimous.com
Luke